20 User Generated Content Marketing Statistics That Demonstrate Its Undeniable Power

In today’s digital age, your customers can become your best advocates through user-generated content marketing. The right user-generated content platform can help you utilize photos, videos, and other media from your customers to help your business thrive. Most consumers are happy to share a photo, give feedback or answer a few questions when provided with the right incentive. Building a UGC strategy, however, will take some effort.

Is it really worth your time and effort to invest in UGC? Before you dive in or opt out, here are a few user-generated content marketing statistics to keep in mind.

User genrated content marketing statistics

  1. UGC increases revenue: Research shows that companies that incorporated UGC into their websites see an 18% increase in revenue.
  2. Customers are more likely to buy: 60% of customers are more likely to buy from a site with UGC presence.
  3. Customers trust UGC: People trust UGC 1200% more than commercial content from manufacturers. In an age where consumers no longer trust traditional advertising, UGC may be the only way to reach your clients.
  4. UGC increases conversion: Data shows that UGC can increase conversion by 161%.
  5. UGC is dominating the Internet: Reviews for popular businesses like Airbnb are up 140% while Pinterest pin creation has increased 75%.
  6. Customers spend almost as much time with UGC as they do sleeping: Between Facebook, Instagram, and Pinterest, customers generally spend 5.4 hours per day with UGC.
  7. People can snap judge: 40% of consumers form an opinion reading just one to three reviews, while other customers will read as many as six reviews before deciding on a product.
  8. Influence over millennials: When compared to baby boomers, millennials are 30% more likely to trust UGC. While the millennial market is hard to crack, UGC seems to be working. In fact, as many as 50% of millennials demonstrate their brand preferences via hashtags.   
  9. UGC makes people feel better: 68% of customers say that UGC such as ratings and reviews or questions and answers make them feel more secure in their purchasing decision.
  10. Our brains are 90% visual: Of the information transmitted in the human brain, 90% is visual information. Humans are also able to process a picture 60,000 times more quickly than text.
  11. Video viewership is growing: As many as 55% of individuals report watching videos daily, and the number is set to increase with websites like YouTube growing in popularity.
  12. People trust reviews: As many as 84% of people trust reviews as much as personal recommendations from friends or family. In a way, reviews are beginning to become equivalent to personal referrals. But while a personal referral reaches a few people, a review can be seen by thousands of browsing consumers with a similar effect.

  1. Bad reviews can be helpful: 95% of consumers suspect deceitful practices such as fake reviews or censorship when they can only find positive reviews about a business. While that negative review may hurt your pride, it may actually convince your customers that your positive reviews are valid.
  2. Promise of resolutions: 95% of customers are also satisfied if a company can resolve an issue. So, you can actually respond to that negative review and potentially even retain that dissatisfied customer.
  3. Interaction is key: Customers who interact with brands online via ratings and reviews or questions and answers are 105% more likely to make a purchase on that site.
  4. Videos can convince people to buy: 90% of shoppers say that viewing a video is helpful in their purchasing decision.  
  5. User video trumps brand video: While brands may have the budget to make a high-quality video, consumers are 10 times more likely to view user videos. With the ever-improving technology of smartphones, use high quality video that can then be shared, viewed and distributed for consumers provided that the brand takes appropriate action.
  6. Unanswered questions cost you sales: As many as 56% of shoppers will abandon a cart or leave a retail website if they are not able to quickly find answers to their questions. While some shoppers are more persistent than others, most will not stick around.
  7. Compatibility is key: 73% of shoppers prefer to look up statistics on their phone instead of a speaking to an employee.
  8. Stand out with user content: Out of 250 surveyed companies, only 9% reported utilizing UGC on their product pages.

Given the influence of UGC on the consumer market, not utilizing this content is simply a poor business decision. Meanwhile, collecting and incorporating content is easy with the right UGC tools, like Annex Cloud’s. Which statistics do you want representing your company?


Get More From Your Customers
Annex Cloud’s customer marketing platform provides fully integrated Customer Loyalty, Referral Marketing, and User Generated Content solutions that work together to optimize the customer journey and deliver a unified customer experience, a greater quantity and quality of referrals and content, and more high-quality and resilient customer relationships.
 
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