Put Your Customers First and Let them Do the Talking. Get Your Guide on How to Build an Advocacy Growth Engine.

Loyalty Experience Manager

Social and Behavioral Loyalty

Get 250% More Spend from Your Customers

Customers who interact with a brand in addition to transacting spend 250%+ more than those who only transact. Customers interacting on social channels, sharing their reviews and pictures of their experiences, are strengthening their bond with your brand, plus they’re encouraging others to try your brand.

Loyalty with social and behavioral tracking allows you to connect at every touchpoint from the first time someone is introduced to your brand.

Engage Customers by Recognizing and Rewarding their Engagement

Drive early-stage customer engagement by encouraging customers to engage via their social channels.

Social & Behavioral Loyalty

Encourage your best customers to reinforce their positive experiences with others.

Ratings & Reviews
User Generated Content

Create brand advocates by offering incentives to customers for referring friends.

Refer a Friend

Behavioral loyalty offers a solution to collect, store, and review customer behavioral data. You can easily track trends and identify opportunities to proactively incentivize customers to take action. For example, customers are frequently buying a product but aren’t returning to write a review, even with a well-timed review solicitation email. Offering loyalty points for writing a review draws customers back and significantly increases review submission rates.

Behavioral Loyalty Actions

Whether you want to proactively reward customers for taking action or just keep an eye on your customer’s behavior, you can review numerous customer data points in a single dashboard.

Writing Reviews
Answering Fellow Customers’ Questions
Creating an Account
Signing Up for Your Newsletter
Filling out Account Profile Data
Attending Events
Customer Behaviors Tailored to Your Business

Read how Skis.com was able to significantly boost site traffic and increase customer engagement with Annex Cloud’s Rating & Reviews, Questions & Answers, and content solutions. Read now

Social Loyalty

Quantify your social media marketing efforts by tying revenue-based KPIs to your social media numbers. Social Loyalty helps you better understand how social media engagement is impacting your bottom line. Unearth insights such as, the lifetime value of customers who are connected through Facebook vs. customers who aren’t. And, discover what social media engagement you need to encourage to boost conversion and revenue.