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Why Choose a SaaS Loyalty Solution—A Candid Comparison of Loyalty Alternatives
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Annex Cloud’s Loyalty Experience Platform is backed by 24/7/365 support with a well-defined SLA.
Level 1
Complete downtime or significant impact to customer’s use of Annex Cloud technology. Acknowledgement time: 1 hour Resolution time: 24 hours
Level 2
Impact to customer’s use of Annex Cloud technology but a workaround is available. Acknowledgment time: 1 business day Resolution time: 5 business days
Level 3
Minor problem or change request. Acknowledgement time: 2 business days Resolution time: As agreed with customer
