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5 Great Ways to Burn Loyalty Points and Engage Customers
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Why choose Annex Cloud for Implementation?
White Glove Service
Starts from day one
- Every client receives a dedicated implementation team, ensuring personalized attention and seamless onboarding.
- Proactive project management with regular check-ins and transparent communication.
Annex Cloud Advantage
- Dedicated team, hands-on from kick-off to launch
Early Involvement
Provides seamless integration
- We engage with your stakeholders early—marketing, IT, and business leaders—to align on goals and requirements.
- Detailed discovery workshops to map out your unique needs and success metrics.
- Support from product, engineering, and customer success resources.
Annex Cloud Advantage
- Cross-functional alignment
Data Management
Expert-led
- Data is at the heart of loyalty. Our data architects ensure secure, efficient migration to the Annex Cloud platform and seamless integration with your existing systems.
- Subject Matter Experts guide your migration strategy for an optimized transfer of your member data and history. Our team seamlessly handles large clients with billions of data fields to migrate.
- Our SMEs will also work with your team to build out the data needs and reporting your team needs to execute loyalty.
Annex Cloud Advantage
- Standardized and strategic for seamless, secure transfer
Timeline & Flexibility
Accelerated, flexible implementation
- Our SaaS platform is designed for efficient deployment, adapting to your evolving needs without IT bottlenecks.
- Flexible configuration allows you to launch quickly and scale as your program grows.
Annex Cloud Advantage
- Tailored, milestone-driven and aligned to your needs
Ongoing Success
Success beyond launch
- Hypercare, managed by Implementation and Customer Success, ensures your new program is running smoothly as customers settle in.
- Post-hypercare, your dedicated Customer Success Manager remains engaged, offering ongoing optimization, training, and strategic guidance.
- Benefit from regular platform updates and new features that enhance your loyalty offerings, as well as QBRs with our loyalty experts.
Annex Cloud Advantage
- Strategic, proactive real-time solutioning with product experts
Real Results,
Real Partnership
What to Expect: Step-by-Step
Pre-contract
Full technical alignment between tech organizations informing a robust SOW.
Discovery & Planning
Collaborative workshops to define goals, KPIs, and technical requirements.
Solution Design & Configuration
Tailored architecture and integration plan, to configure our flexible platform.
Data Migration
Secure, seamless mapping and transfer of existing data assets.
Integration
Connecting the systems to deliver your desired customer experience.
Testing & User Acceptance
Configuration, QA, and user acceptance testing with your team.
Training & Enablement
Hands-on training for your staff and stakeholders, plus access to the Annex Cloud Academy.
Go Live & Hypercare
Launch support, monitoring, and continuous improvement guided by our North Star approach and seasoned strategy team.
Migration, Made Simple
Requirements & planning
We meticulously define project scope, objectives, and success criteria through thorough requirements gathering and careful planning. This phase establishes a detailed roadmap for a smooth migration.
Data definition & source system analysis
This phase focuses on precisely defining data requirements and understanding source system data structures. We perform in-depth data profiling and analyze system schemas to ensure seamless data extraction.
Data design & mapping
Here, we create the migration’s architectural blueprint. This involves detailed target data modeling, defining transformations, and mapping source to target data. We also design necessary migration compliance reporting.
Test data loads and verification
Rigorous test data loads and verification are conducted with varying data volumes to validate the process. These tests refine transformation rules, optimize performance, and provide production timing indications.
Cutover dry run
A cutover dry run is a full-scale simulation of the production migration in a non-production environment. This critical step identifies and resolves issues, fine-tunes the plan, and ensures team synchronization.
Production migration
The production migration is the execution of the data migration plan, transitioning live data to the target system. This phase requires stringent monitoring and immediate issue resolution to ensure data integrity and minimize downtime during the actual production cutover.
Ready to experience a new standard in your loyalty implementation?
Contact us for a personalized consultation with our team of experts to start making your loyalty vision a reality.
