Did You Know
Loyalty technology can facilitate true omnichannel customer experiences?
Are you still struggling to:
A loyalty program and the Annex Cloud Solution can fill the holes in your omnichannel strategy.
Omnichannel Pays Off
73% of consumers
shop on more than one channel
(Source: Harvard Business Review)
77% of strong omnichannel
companies store customer data across channels, compared with 48% for weak omnichannel companies.
Companies with extremely strong omnichannel customer engagement retain on average 89% of their customers, compared to 33% for companies with weak omnichannel customer engagement.
(Source: Aberdeen Group)
Omnichannel shoppers have a 30% higher lifetime value than those who shop using only one channel.
(Source: Google)A Consistent, Seamless Customer Experience
Omnichannel loyalty marketing uses all channels, but in a way that best fits your customer’s needs. Allow customers to view a product online, collect a discount coupon for viewing, then go into the store, make their purchase, and use the coupon they received online. Then reward and/or recognize these customers for their interactions and transactions with your brand.
Loyalty’s mutual value exchange is the foundation for a committed brand-to-customer relationship. This motivates customers to raise their hand, so the brand knows who they are at every touchpoint.
Annex Cloud Supports Omnichannel Loyalty Like No Other
Modules to Deliver One Experience
Incentive Engine
One coupon, one voucher, one offer-good anywhere across your ecosystem
Native Receipt Scan
Customers can purchase your products anywhere and be recognized
Connectivity Made Easy
125+ Integrations
Easily connect loyalty data across your organization
Largest API Library
Bring loyalty into your ecommerce, mobile and customer care environments
360 Loyalty Experience
Recruitment & Awareness
We help you build a platform to create awareness and excitement for your loyalty program in-store
Store Management
Manage loyalty at the store level. Run loyalty campaigns aimed at specific store and regions, and track and analyze loyalty data down to each store.
Enrollment
Building loyalty into your app makes enrollment easy. Send messages about the advantages of your loyalty program. Provide special loyalty offers for downloading the app.
Effortless Reward Redemption
Customers are more likely to earn and use loyalty rewards if they have easy access. In-app reward redemption makes it effortless for your customers to find and use their rewards no matter where they’re shopping.
Customer Loyalty Dashboards
Make it easy for your customers to see their loyalty standing, how far they are from their next reward and current promotions with easy access to their loyalty dashboard via your app.
