Why Annex Cloud

Take your loyalty to the next level

Markets change and customers change, so your loyalty technology should change too. Annex Cloud is built to keep up with both.

Live in weeks, not months Marketer-run, no dev tickets
Proof, not promises
Marketer control

Three things that used to need a developer

Your team owns the program end to end. These are changes they now make on their own.

Change an earn rule Same day

Used to mean a ticket and a release window

Launch a new journey By marketing

Used to mean a project with IT or an agency

Add a market or brand From a template

Used to mean a second implementation

0B+
loyalty events processed a year
0M+
transactions handled a year
0M+
member profiles under management

Enterprise-ready and trusted by

Our differentiators

Move as fast as your market does

Your marketing team controls the program directly, so you can respond to customers in days instead of waiting for the next development cycle.

Learn about our platform
Campaign builder
Editing
Earn rulepoints on beauty
Tier bonusGold members +500 pts
AudienceLapsing, 30–60 days
Configured by marketing…

Unparalleled Service

Leadership involvement from day one
Dedicated experts guiding your success
Continuous support through every stage

Innovative Product

Agile platform adapting to market shifts
Seamless integrations for omnichannel experiences
AI-powered insights driving personalization

Proven Process

A plan built around your milestones
The same team from first call to launch
Regular program reviews once you are live
Why choose Annex Cloud

What you get here that you would have to build somewhere else

Nine plain answers to the question every evaluation comes down to. Pick any one to see what it looks like in practice.

01Feature-oriented
02Data-driven
03Real-time promotions
04Reporting you can act on
05Active support
06Faster delivery, constant improvement
07Multi-market, multi-language
08Real-time data through webhooks
09One integrated platform
In the product already
Configure, don’t build

Feature-oriented

Points, tiers, referrals, gamification, receipt scanning and paid programs are already in the platform. You switch on and configure what you need instead of paying to have it built.

Points and tiers — ready to configure
Points, tiers and rewardsIncluded
Referrals and reviewsIncluded
Receipt scanningIncluded
Switch on what you need — nothing to build
Works with what you already have

Integrations with the systems you use — and an API and webhooks for everything else

Ready-made connections cover the tools most loyalty programs rely on. Anything unusual in your stack connects through our open API and webhooks, so member data moves both ways in real time.

Online store and checkoutOrders and spend, as they happen
Point of saleStore purchases and returns
Email, SMS and app messagingSend rewards and reminders
Customer data and reporting toolsMember data flows both ways
See how integration works
Connected and syncing
Two-way, real time
Online store
Point of sale
Mobile app
Email and SMS
Customer data platform
Data warehouse
Customer service
Order management
Open API Webhooks Everything else
Store purchase received — points added
Getting started

Change platforms without switching off your program

Members keep earning and redeeming the whole way through. Your team is trained while the program is being built, so nothing depends on us once it is live.

Annex Cloud implementation team at work
1

Connect your systems

Your store, point of sale, messaging tools and data platform link up using ready-made connections — no custom integration project first.

2

Move your members across

Points, tiers and history come over with checks at every step, so members never lose a balance or drop a tier during the switch.

3

Launch with your team in control

Training happens while the program is being built, so your marketers can run and change it themselves from day one.

4

Keep improving after launch

New features arrive continuously and your team can start using them straight away — no upgrade project required.

The numbers finance asks about

Annex Cloud delivers real business results

Averages across Annex Cloud programs, comparing members with non-members.

Increased AOV
0%

bigger baskets from members vs. non-members

Repeat purchases
0%

more of the buying you already earned

Customer lifetime value
0%

the compounding case for the program

Customer proof

What teams did once they could run it themselves

Read the case studies
Global specialty retail

One program across seven markets, run by regional teams

Local languages, local rules and one member balance — with each market’s marketers making their own changes instead of queuing for a central team.

Consumer brands

Purchases made anywhere became rewardable behaviour

Receipt scanning turned sales through other retailers into identified members, and gave marketing the first-party data it had been missing.

Enterprise B2B

Partner loyalty rebuilt around behaviour, not spend

Training, certification and deal registration all earn, so the program rewards the partners who actually build the channel.

Built for your industry

Loyalty looks different in every industry

Retail

Real-time personalization at scale

Retailers need memorable, personalized experiences that drive repeat purchases and increase customer lifetime value.

In store
App
Web
Checked in at store+250 pts
Receipt scanned+1 tier credit
Product reviewed+100 pts

Multi-brand, multi-region

Support multiple brands globally in one unified system.

Omnichannel engagement

Connect loyalty seamlessly across in-store, online and mobile.

Recognition-based rewards

Instantly recognize and reward customers to keep them coming back.

Browse all use cases

Worth your next 10 minutes

View all resources

Ready to take your loyalty to the next level?

Thirty minutes with a loyalty specialist, using your program, your data and your goals — not a generic slide deck.

Request a demo Build a business case