Increase customer retention by protecting and focusing on the customers that deliver the lion’s share of your revenue.


B2C companies lose 60% of their customers annually.

  • Without a loyalty program, only 20% of first-time customers will make a second purchase
  • It’s 16X more expensive to bring a new customer up to the same level of an existing loyal customer

Expected outcomes

Proactively retain high-value members and re-engage inactive members.

  • Increasing customer retention by 5% can increase profits up to 75%
  • Existing customers buy 90% more frequently, spend 60% more per transaction and bring in 23% more total revenue