Boost customer retention, increase repeat purchase rates, and cultivate more resilient customer relationships.
Integrates with SAP Commerce and Marketing platforms.
Referral Marketing and User Generated Content solutions complement the loyalty platform by building customer advocacy and delivering valuable customer content.
Connect with an Annex Cloud loyalty specialist today!
Full online, in-store, mobile, social and behavioral loyalty capability. Engage your customers and motivate them to choose your brand no matter where they are purchasing, connecting or interacting with your brand.
Customizable loyalty actions and native Referral Marketing and User Generated Content solutions create opportunities to reward customers throughout their relationship with your brand. This builds emotional loyalty and dramatically increases customer retention rates.
Pricing is based on site metrics.
Internal Capability: How much strategic support does the client need?
Resource Availability: How much program management and marketing capability does the client’s team have?
Revenue: What is the client’s current annual revenue?
Customization: How much customization is the client looking for?
3rd Party Integration Needs: What are their integration requirements?
Internationalization: Do they need international support?
Service & Support: How much on-hand support are they looking for?
Data: How much customization do they need with regards to reporting and APIs?
Both Software and Services are charged at an annual fee - services are amortized for the length of the contract and paid annually like software as a recurring fee.
Goal alignment workshops are conducted with the senior management and relevant business teams to align on each team’s strategic objectives.
In the discovery phase the Customer Success team gains a thorough understanding of your customers, processes, marketing strategy, and industry landscape.
The Customer Success team works closely with your client to define KPIs, ownership, and map the customer ideal experience.
Once the team has established a solid foundation, they work to design a loyalty program suited to your client’s needs.
The Customer Success team delivers thorough documentation covering the program, business processes, marketing, technology, and program management.
Annex Cloud’s Customer Loyalty solution and how it compliments SAP CX solutions?