Market Movers

DX, Loyalty and Retention

Episerver and Annex Cloud

In this virtual DX Dialog with Alexander Atzberger, CEO of Episerver, we dive deep in how companies foster loyalty by going beyond point programs. Plus, how these unprecedented times have impacted companies and how they transition to a digital-first company to help support their customers.

Dilip Keshu

CEO, BORN

Al Lalani, Co-Founder of Annex Cloud talks with Dilip Keshu, CEO of BORN about how these unprecedented times have impacted companies and how they transition to a digital-first company to help support their customers.

David Lorango

Owner, Xcellio

Jeff Herrera, CMO of Annex Cloud talks with David Lorango, Owner of Xcellio about how these unprecedented times have impacted companies and how they transition to a digital-first company to help support their customers.

Amit Venugopal

Chief Revenue Officer & Board Member, ECENTA

Al Lalani, Co-Founder of Annex Cloud talks with Amit Venugopal, Chief Revenue Officer at ECENTA about the importance of having a ‘digital first’ mindset and what brands & retailers should be doing now to leverage their ecommerce presence. Plus, the distinction between ‘behavioral’ and ‘attitudinal’ loyalty.

Customer Retention During Economic Unrest

A panel discussion featuring e-commerce experts Daniel Fertig of BigCommerce, Arthur Tschopp of Listrak, Ronald Dod of Visiture and moderated by Jeff Herrera of Annex Cloud.

Ali Cudby

Author, Keep your Customers

In this two part series, Al Lalani, Co-Founder of Annex Cloud talks with Ali Cudby, Author of "Keep Your Customers" about the importance of customer retention and how to keep your ‘lucrative loyals’ happy.

Ali Cudby

Author, Keep your Customers

In part two of the discussion, Al Lalani, Co-Founder of Annex Cloud talks with Ali Cudby, Author of "Keep Your Customers" dive deep into emotional loyalty and building a customer centric culture within your organization.

Patrick Eggen

Co-Founder & Partner, Counterpart Ventures

Al Lalani, Co-Founder of Annex Cloud talks with Pat Eggen, Co-Founder & Partner Counterpart Ventures about how VC’s are thinking about their investments during this current economy. Plus, tips for startups seeking new capital.

Brian Beck

CEO, Enceiba

Jeff Herrera, CMO of Annex Cloud talks with Brian Beck of Enceiba an ecommerce expert about the importance of a “Human first” approach when it comes to connecting with your customers. Plus, the advantages retailers, brands and manufacturers have over Amazon.

Praveen Pahwa

Founder & President, Pragiti, a DMI Company

Al Lalani, Co-Founder of Annex Cloud speaks with Praveen Pahwa, Founder & President, Pragiti, a DMI Company about the “New Normal”, the importance of capturing customer data and the impact COVID-19 has had on customer shopping behavior. Plus, what it means for brands who are acquiring necessity-based purchases and ways to ensure they retain those customers.

Bridget Fahrland

Head of Digital Strategy,
Astound Commerce

Jeff Herrera, CMO of Annex Cloud chats with Bridget Fahrland, Head of Digital Strategy at Astound Commerce about optimizing your consumer touchpoints from online to brick-n-mortar retailers. Also, strategic tips for non-essential and essential businesses as they begin to plan their gradual re-opening.

Ryan Bartley

Co Founder & CRO, Fabric

Al Lalani, Co-Founder of Annex Cloud talks with Ryan Bartley, Co-Founder & CRO of Fabric who offers tips about investing in the right ecommerce technology but also leveraging your brick-n-mortar to provide the right experience post Covid-19.

Casper Aagaard Rasmussen

VP of Enterprise Platforms, Valtech

What does it mean to invest equity into a consumer relationship? Jeff Herrera, CMO of Annex Cloud chats with Casper Aagaard Rasmussen, VP of Enterprise Platforms at Valtech about loyalty tactics and how brands/manufacturers can increase their emotional equity with their consumers.

Brittany Catherman

Solutions Engineer, Entertainment &
Hospitality, Savantis

In this vertical specific interview, Al Lalani, Co-Founder of Annex Cloud chats with Brittany Catherman, Solutions Engineer, Entertainment & Hospitality at Savantis about the impact that social distancing has had in the theatre industry. Brittany shares strategies and examples of how theatres can prepare for the reopening of things. Plus, tips theatres can take for a digital transformation.

Kathleen Kalpakoff

GVP CX Advisory at SAP Customer Experience

Kathleen Kalpakoff, GVP CX Advisory at SAP Customer Experience shares key trends that CMOs, CDOs and CCOs are incorporating as they think about "return to work" and other important technologies they would need to invest in 2021.

Suhas Hiwale

Co-Founder & CEO, SAI Digital

Are deep discounts the response to getting customers to buy during these times? How can B2B2B2C brands leverage a loyalty program to build a relationship with the end consumer? In this brief chat between Suhas Hiwale, Co-Founder and CEO of SAI Digital and Al Lalani, Co-Founder of Annex Cloud they uncover these topics.

Thomas Obrey

Co-Founder & CTO at PixelMEDIA

Buy online pick-up in store? Personalized shopping? A discussion and insight from Thomas Obrey, Co-Founder & CTO at PixelMEDIA about the operational side of retail and the innovations being seen on the eCommerce front.

Plus, the many ways our customers are discovering new brands and re-envisioning the way we stay in touch with our customers.

Jan-Pieter (JP) Lips

Head of Unified Commerce Enablement, Adyen

Jan-Pieter (JP) Lips, Head of Unified Commerce Enablement at Adyen shares his perspective on what we can learn from digital-native brands and what brick-n-mortar retailers are doing to keep up with customer demands. shares his perspective on what we can learn from digital-native brands and what brick-n-mortar retailers are doing to keep up with customer demands.

Jorge Baron

General Manager, SAP - Customer Experience, LATAM

For many Latin American countries - mobile and social media have been key to their digital roadmap. In this new market or as part of the “second wave”, many regions and countries are finding that the customer experience is key to the next phase of digital transformation.

Jorge Baron, General Manager, SAP - Customer Experience, LATAM offers insight into how COVID-19 has impacted the region and changed the way they think of the online customer experience. Jorge also offers tips for B2C and B2B brands should adapt.

Max Savransky

Chief Operating Officer, Loyalty & Reward Co

An understanding of the psychology behind customer retention.

Max Savransky, Chief Operating Officer at Loyalty & Reward Co - a loyalty management consultants and blockchain loyalty specialist - breaks down the psychology and data approach to customer retention.

The discussion includes a review of the 4 psychology concepts that include operant conditioning, social identity theory, endowed progress effect, and decision affect theory.

Jordan Knapp

Head of Market Development, Shopify Plus

For many brands or retailers, the second half of the year tends to focus around the promotional planning for the holidays. With COVID-19, it’s shifted the way we retailers, CPG, manufactures and wholesalers think about the physical store experience and shifting to an online experience.

Jeff Herrera, CMO at Annex Cloud catches up with Jordan Knapp, Head of Market Development at Shopify Plus about takeaways from the past four months and how reliability, inventory planning, and fulfillment capabilities will be key for the upcoming holiday season.

Charles Nicholls

SVP Upscale Commerce, SAP

How has scarcity affected consumer shopping behavior? What innovations are taking place in mCommerce to meet consumer demand?

Charles Nicholls of SVP Upscale Commerce at SAP - provides time to market strategies for those brands in the midst of a digital transformation, insight into mobile commerce trends and how a re-shopping can be destructive to your business.

Charles also shares thoughts on the “shop local” trend and introduces us to the concept of B2SmallBusiness.

Emily Collins

Interim Research Director, Forrester

While recent studies have shown a 28% drop in marketing spend, history also shows that brands who continue to invest in marketing during a period of economic unrest always come out on top.

In this discussion featuring Emily Collins, Interim Research Director at Forrester we talk about the impact of COVID-19 and how non-essential brands can compete in the market, tactics for reacquiring your customers, the ‘buy now, pay later’ trend and delivering value to your customers without discounting.

Mark Ross-Smith

CEO, Loyalty Data Co

There’s no doubt that airlines are synonymous with Loyalty & Rewards Programs. Many would say that they are loyal to their airline not because of service but because of the rewards and tear levels tied to their program.

In this Market Movers interview, Al Lalani, Co-Founder of Annex Cloud, chats with loyalty advocate Mark Ross-Smith, CEO of Loyalty Data Co and content writer at traveldatadaily.com, about the airline & travel industry, the impact of COVID-19 to the industry and best practices from the travel industry for designing your own loyalty & rewards program.