Market Movers

DX, Loyalty and Retention

Episerver and Annex Cloud

In this virtual DX Dialog with Alexander Atzberger, CEO of Episerver, we dive deep in how companies foster loyalty by going beyond point programs. Plus, how these unprecedented times have impacted companies and how they transition to a digital-first company to help support their customers.

Dilip Keshu

CEO, BORN

Al Lalani, Co-Founder of Annex Cloud talks with Dilip Keshu, CEO of BORN about how these unprecedented times have impacted companies and how they transition to a digital-first company to help support their customers.

David Lorango

Owner, Xcellio

Jeff Herrera, CMO of Annex Cloud talks with David Lorango, Owner of Xcellio about how these unprecedented times have impacted companies and how they transition to a digital-first company to help support their customers.

Amit Venugopal

Chief Revenue Officer & Board Member, ECENTA

Al Lalani, Co-Founder of Annex Cloud talks with Amit Venugopal, Chief Revenue Officer at ECENTA about the importance of having a ‘digital first’ mindset and what brands & retailers should be doing now to leverage their ecommerce presence. Plus, the distinction between ‘behavioral’ and ‘attitudinal’ loyalty.

Customer Retention During Economic Unrest

A panel discussion featuring e-commerce experts Daniel Fertig of BigCommerce, Arthur Tschopp of Listrak, Ronald Dod of Visiture and moderated by Jeff Herrera of Annex Cloud.

Ali Cudby

Author, Keep your Customers

In this two part series, Al Lalani, Co-Founder of Annex Cloud talks with Ali Cudby, Author of "Keep Your Customers" about the importance of customer retention and how to keep your ‘lucrative loyals’ happy.

Ali Cudby

Author, Keep your Customers

In part two of the discussion, Al Lalani, Co-Founder of Annex Cloud talks with Ali Cudby, Author of "Keep Your Customers" dive deep into emotional loyalty and building a customer centric culture within your organization.

Patrick Eggen

Co-Founder & Partner, Counterpart Ventures

Al Lalani, Co-Founder of Annex Cloud talks with Pat Eggen, Co-Founder & Partner Counterpart Ventures about how VC’s are thinking about their investments during this current economy. Plus, tips for startups seeking new capital.

Brian Beck

CEO, Enceiba

Jeff Herrera, CMO of Annex Cloud talks with Brian Beck of Enceiba an ecommerce expert about the importance of a “Human first” approach when it comes to connecting with your customers. Plus, the advantages retailers, brands and manufacturers have over Amazon.

Praveen Pahwa

Founder & President, Pragiti, a DMI Company

Al Lalani, Co-Founder of Annex Cloud speaks with Praveen Pahwa, Founder & President, Pragiti, a DMI Company about the “New Normal”, the importance of capturing customer data and the impact COVID-19 has had on customer shopping behavior. Plus, what it means for brands who are acquiring necessity-based purchases and ways to ensure they retain those customers.

Bridget Fahrland

Head of Digital Strategy,
Astound Commerce

Jeff Herrera, CMO of Annex Cloud chats with Bridget Fahrland, Head of Digital Strategy at Astound Commerce about optimizing your consumer touchpoints from online to brick-n-mortar retailers. Also, strategic tips for non-essential and essential businesses as they begin to plan their gradual re-opening.

Ryan Bartley

Co Founder & CRO, Fabric

Al Lalani, Co-Founder of Annex Cloud talks with Ryan Bartley, Co-Founder & CRO of Fabric who offers tips about investing in the right ecommerce technology but also leveraging your brick-n-mortar to provide the right experience post Covid-19.

Casper Aagaard Rasmussen

VP of Enterprise Platforms, Valtech

What does it mean to invest equity into a consumer relationship? Jeff Herrera, CMO of Annex Cloud chats with Casper Aagaard Rasmussen, VP of Enterprise Platforms at Valtech about loyalty tactics and how brands/manufacturers can increase their emotional equity with their consumers.

Brittany Catherman

Solutions Engineer, Entertainment &
Hospitality, Savantis

In this vertical specific interview, Al Lalani, Co-Founder of Annex Cloud chats with Brittany Catherman, Solutions Engineer, Entertainment & Hospitality at Savantis about the impact that social distancing has had in the theatre industry. Brittany shares strategies and examples of how theatres can prepare for the reopening of things. Plus, tips theatres can take for a digital transformation.

Suhas Hiwale

Co-Founder & CEO, SAI Digital

Are deep discounts the response to getting customers to buy during these times? How can B2B2B2C brands leverage a loyalty program to build a relationship with the end consumer? In this brief chat between Suhas Hiwale, Co-Founder and CEO of SAI Digital and Al Lalani, Co-Founder of Annex Cloud they uncover these topics.