A Consumer Retention White Paper
repeat purchase rate
average order value
Brands everywhere are looking for new and unique ways to satisfy their customers. Consumers typically know what to expect if reading up on a tiered customer loyalty program, but sometimes brands are able to go above and beyond the standard. In this study, we’ll define exactly what surprise & delight means, who does it well, and how to best optimize your strategy. We'll also go into the types of unique incentives retailers are using to create a sense of loyalty!