Full online, in-store, mobile, social and behavioral loyalty capability. Engage your customers and motivate them to choose your brand no matter where they are purchasing, connecting or interacting with your brand.
Customizable loyalty actions and native Referral Marketing and User Generated Content solutions create opportunities to reward customers throughout their relationship with your brand. This builds emotional loyalty and dramatically increases customer retention rates.
Goal alignment workshops are conducted with the senior management and relevant business teams to align on each team’s strategic objectives.
In the discovery phase the Customer Success team gains a thorough understanding of your customers, processes, marketing strategy, and industry landscape.
The Customer Success team works closely with your client to define KPIs, ownership, and map the customer ideal experience.
Once the team has established a solid foundation, they work to design a loyalty program suited to your client’s needs.
The Customer Success team delivers thorough documentation covering the program, business processes, marketing, technology, and program management.
Dedicated Customer Success Manager
Dedicated Implementation Manager
Creative Team with Full Design Support
Monthly Meetings (or more frequent upon request)
Post Lunch and Ongoing UATs
Monthly (ongoing) UATs and Best Practices