Monitor, measure, and optimize your Ratings and Reviews to boost performance and conversion. Unearth insights to strengthen your merchandising and marketing strategies.
Monitor the financial impact of Ratings and Reviews with metrics including orders, revenue, and conversion rates.
Understand how customers are rating your products and track review coverage to ensure that all of your products have enough content.
Monitor reviews and receive alerts for products with rapidly decreasing ratings. Direct customer feedback can help your merchandising team quickly address customer concerns and improve overall strategy.
Add review attributes and monitor product reviews that raise concerns with issues like customer service, shipping, and fit issues. With alerts and team assignments, your customer service team can quickly discover and address customer concerns to turn negative experiences around.
Track common terminology and customer references through Ratings and Reviews to unearth keywords you might not have otherwise been aware of.
90% of customer’s buying decisions are influenced by online reviews. Make sure your review platform is delivering strong results with our expert advice including: