Put Your Customers First and Let them Do the Talking. Get Your Guide on How to Build an Advocacy Growth Engine.
Monitor, measure, and optimize your Ratings and Reviews to boost performance and conversion. Unearth insights to strengthen your merchandising and marketing strategies.
Track Bottom Line Contribution
Monitor the financial impact of Ratings and Reviews with metrics including orders, revenue, and conversion rates.
Monitor Ratings and Reviews at Scale
Understand how customers are rating your products and track review coverage to ensure that all of your products have enough content.
Strengthen Merchandising
Monitor reviews and receive alerts for products with rapidly decreasing ratings. Direct customer feedback can help your merchandising team quickly address customer concerns and improve overall strategy.
Improve Customer Service
Add review attributes and monitor product reviews that raise concerns with issues like customer service, shipping, and fit issues. With alerts and team assignments, your customer service team can quickly discover and address customer concerns to turn negative experiences around.
Unearth SEO Insights
Track common terminology and customer references through Ratings and Reviews to unearth keywords you might not have otherwise been aware of.
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Optimizing Your Site’s Ratings & Reviews
