Customer Loyalty


Product Page:

  • Product Page would be PWA compatible. All the details on the Product Page would be displayed in offline mode. Browsing to a different product when offline, would show a network error.

Activity Tab:

  • End users can see the latest activities (last cached activities when offline). The tab would get updated upon resuming to the internet.

Cart / Checkout Page:

  • Details on the Cart Page would be displayed.
  • The user would be able to see the cart details in offline mode.
  • However the user would not be able to checkout in offline condition.

Redeem Reward:

  • End users would get the available rewards listing in offline mode.
  • Once the user clicks to redeem the reward, the action would get completed with a custom message stating that "Thank you. Your reward would be redeemed once network connection resumes".

Top Navigation:

  • Details on the Top Navigation would be displayed

Earn Points Tab:

  • End users would be able to see all the listed actions and their status even if offline.

Annex Cloud's Customer Loyalty platform now compatible with Progressive web apps (PWA) which are websites that look and feel like an app. This means users can access all information on the website from the browser and get the experience of an app without having to actually download and install. PWAs allow web services to offer native experiences on desktop and mobile. PWA content is downloaded progressively, hence providing a better user experience than a traditional website that uses responsive design. PWAs use modern web technology to deliver app-like experiences to users directly in their browsers. In short, PWA is the “Website that took all the right vitamins”.

How it Works


Annex Cloud Super Admin.

  • The feature is enabled for Loyalty, Refer a Friend, Questions & Answers, Ratings and Review, and Visual Commerce modules.

Annex Cloud APIs will also be compatible with PWA.

  • APIs would provide a cached response when called offline.
  • This feature can be enabled from the Annex Cloud Super Admin.

No additional script required for the usage of Loyalty PWA.

  • Features will work if JavaScript and other extensions of the code are used correctly.
  • The JavaScript and div tag provided by the Annex Cloud team, installed in web page header and footer, should be sufficient.

The solution would be installable on the end user’s side.

  • The customer website should be PWA compatible with the end user to use the Annex Cloud PWA solution.
  • The end user can install the website/web application on their web or mobile device.



Progressive web apps successfully help businesses increase conversions, page visits, and session length.


Leads to faster loading time of websites for end users.


Compatible to work in any browser.


Provides a custom offline page for end users to browse.


PWAs are installable as an app


These can also provide push notifications like native mobile apps.

Notification Feature

Notifications in PWA would be supported. Annex Cloud can trigger the notifications to the end user’s application based on the user parameter. The notifications can be directly triggered to the end users upon predefined actions.

There is also a provision where the customers can use Annex Cloud APIs to trigger notifications to the end users. Customers can use API to trigger notifications after desired events. An option can be provided where Annex Cloud would push updates to the customer using their APIs or Webhooks.


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