AnnexCloud

Know the difference between Annex Cloud & Merkle/HelloWorld!

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Merkle/HelloWorld offers identity management software, data modeling, media planning and buying, IT systems monitoring, and loyalty functionality within a large software platform.

We at Annex Cloud, on the other hand, pride ourselves on being a premier Loyalty software and strategic services company that also offers complimentary products like referral marketing, user generated content cloud, Paid Membership Management, Card-linked Loyalty, Native receipt scanning, social loyalty and more. Annex Cloud has been featured in the, Gartner’s Cool Vendor, and listed as a Pure Play Loyalty Solution Vendor in Gartner’s 2020 Marketing Guide for Loyalty Management. We continue to solidify our presence in the customer loyalty space by not only competing on every feature against Merkle/HelloWorld, but thriving to do it better.

Products

Annex Cloud platform is built keeping customer needs and preferences in mind when it comes to customer loyalty and retention. In addition to offering complementary solutions like referral marketing engine and user generated content, we have thoroughly integrated these into our loyalty platform that allows a brand to easily accentuate their loyalty offering by giving their customers more ways to engage with the brand and get rewarded. We have received glaring feedback from our customers stating that Annex Cloud product is easy-to-use as well as extremely flexible to configure different needs of their brand audience. Here are some of the key aspects of our product that surpass Session M’s platform:

  • Social and Behavioral Loyalty - Incentivize customers for interacting with your brand on social platforms as well as for completing virtually any behavioral action you’d want them to take
  • Paid Membership Loyalty - Implement subscription based loyalty programs which generate revenue stand alone
  • Card-linked Loyalty
  • Gamification and Leaderboards - Go beyond traditional earn & burn discount-based loyalty programs and offer incredibly engaging experiences for your customers to climb the ranks of your customer base
  • User Generated Cloud - Includes out-of-the-box tools to incentivize customers to leave Ratings & Reviews, participate in Questions & Answers, and hashtag organic content on platforms like Instagram and Twitter.
  • Referral Marketing Cloud - Use loyalty to create incentives to also meet your new customer acquisition goals, all seamlessly integrated in one platform.

Enterprise Features

While it’s important to make your product easy to use and flexible, it is equally important to ensure the platform is ready to scale up to enterprise level to cater to global audiences, website high traffic and sophisticated security standards. As an example during peak shopping season we have been able to support 5x to 8x traffic in 2019 between November and January without any performance degradation and are continuing to add other bells and whistles to our stable and scalable platform. Annex Cloud is enterprise-ready today! Here are the list of our enterprise ready features:

Scalability:

We power solution for some of the largest companies in the world as well as very young companies.

Global Availability:

Hosted on Amazon Web Services worldwide, we have the ability to ensure the utmost standards of digital availability globally.

Response Times:

RESTful APIs designed for speed and Javascript UI’s which load after the page interactive so as not to impact web performance.

Global Support Policy:

24/7/265 support-anytime-everywhere

SLA:

Service level commitment strong enough for the largest companies

Security:

Best in class security across application, infrastructure and procedures

Privacy:

Customer Data Privacy at its core

Compliance:

Core focus on compliance with industry standards

Deployment:

Built for enterprise deployment across markets and regions.

Integrations

We have pre-built integrations with industry leading marketing services, technology solutions, and ecommerce platform providers that make it seamless and faster to deploy the solutions. Our partners say that they’ve saved up to 50% of the time they spent with other vendors certifying our apps due to the smart integrations we have built. Some of them include:

Tag Management Systems:

Tealium, Ensighten, Google Tag Manager, Signal and more.

Point of Sale Systems:

Ability to integrate with most POS platforms like Oracle Netsuite and Springboard Retail to name a few.

A/B Testing:

Optimizely, Monentate, Oracle Maxymiser, Adobe Target and more.

Platform Integrations:

SAP, Salesforce, Episerver, Oracle Netsuite, Shopify Plus, BigCommerce, Magento, Workarea, Miva, HCL Commerce and many more.

Customer Service Software:

Zendesk, Salesforce Service Cloud and more.

Analytics:

Adobe Analytics, Google Analytics, IBM Coremetrics, Webtrends and more.

Email Service Providers, SMS and Marketing Automation Systems:

Salesforce Marketing Cloud, Oracle Bronto, Listrak, Klaviyo, Marketo, Dotdigital, Hubspot, Retention Science, Constant Contact and many more.

Customer Success

Annex Cloud’s robust product is backed by a strong and dedicated Managed Services team. From Kick Off to Go-Live and after, the managed services team is committed to bringing the best resources to bear on behalf of the brand project’s success with seamless team collaboration. Best practices & Industry Leadership expertise, proven methodologies as well as recommendations for program innovation create a solid foundation for success. Feedback received from our customers boasts of our team’s ability to solve complex customer queries while providing exceptional managed services throughout the entire duration of the project as well as post launch assistance. Here is why our Customer Success Team is the best-in-class.

Ongoing Consultation

Ongoing strategic advice and best practices sharing from industry benchmarks and our own customer’s success in your industries.

Privacy, Security and Data Ownership

While the data belongs to the brand, we take user privacy and security seriously.

Intelligence

We understand program performance and proactively share actionable insights for our customers’ ROI success.

Dedicated Team

We focus on Customer Success not just Customer Service.

Implementation Process

We offer a refined and repeatable process that allows us to implement with speed and ease.

Documentation

UI, UX and Technical documentation to simplify knowledge transfer and user compliance process.

SLA

Commitment to our SLA is our highest priority

Experience

Annex Cloud has been leading the way for the last 10+ years in the customer loyalty, referral marketing and user generated content space. We are committed to focusing on customer needs, building robust features and delivering scalable solutions to satisfy our customers. Our customers believe in us and continue to show faith in our platform by extending their programs to other markets, geographical regions, currencies and brands. Here are a some of the many customers we have partnered with:

LAUNCH YOUR LOYALTY PROGRAM

Learning more about you helps us help you. Tell us about you and your brand, and we’ll show you how Annex Cloud's referral marketing, user generated content, and customer loyalty solutions can help acquire, convert, and retain customers.