In discovery, you will meet with your customer success team to review the solutions you bought and outline your objectives, priorities, and expectations for the project. This is when your customer success team will collect data such as engagement metrics and customer information to help design a strategy for your brand.
In defining, your team will work with your customer success manager and customer implementation manager to outline a plan and timeline and define the logistics and specifics of your solutions.
They are your single point of contact with Annex Cloud and handle all your day to day account management requirements for all of your solutions.
They work with you throughout implementation and act as your single point of contact for any technical questions, concerns, or improvements