Hospitality evolves with a seamless customer experience integrated with loyalty

All other loyalty programs follow the hospitality and travel industry model for its marquee ‘benefits and VIP experience’ driven loyalty. As a plethora of industries take marketing cues from the travel and hospitality space, the travel and hospitality industry leaders must continue to maintain the highest standards and push the envelope even further.

Since customers are highly price-sensitive in an ultra-competitive environment, the travel and hospitality industry must compete on customer experience, 360-degree customer engagement, and top-notch customer service. In a post-COVID world, the competition and challenges for the travel industry are only going to increase. To discover that competitive edge to provide the additional value while managing challenges, travel and hospitality brands are turning to Annex Cloud as their next loyalty partner.

Key Products to Accomplish Growth in Travel & Hospitality Industry

Customer Loyalty Platform

Customer Loyalty Platform

  • dotGroup Account Hierarchy
  • dotLoyalty Gamification / Badging
  • dotConfigurable rules and rewards engine
  • dotApp-based customer loyalty
  • dotERP/CRM based loyalty
  • dotNative Receipt Scanner for Loyalty
Omnichannel Loyalty

Omnichannel Loyalty

  • dotCoalition Loyalty Program structure
Refer a Friend

Refer a Friend

  • dotIn-store loyalty and referrals
User-Generated Content

User-Generated Content

  • dotVisual Commerce
  • dotRatings & Reviews
  • dotQuestions and Answers
  • dotSocial Commenting
Reward Solutions

Reward Solutions

  • dotGift Card Solutions

Revenue Benefits of Loyalty Program for Travel & Hospitality Industry

3% - 9%

increase to AOV

8% - 21%

increase to Frequency of Purchase

35% - 210%

increase to Customer Lifetime Value

1.2 - 3.4

point increase to Net Promoter Score


reduction in customer reliance on OTAs

4% - 37%

increase to referral rate


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