All other loyalty programs follow the hospitality and travel industry model for its marquee ‘benefits and VIP experience’ driven loyalty. As a plethora of industries take marketing cues from the travel and hospitality space, the travel and hospitality industry leaders must continue to maintain the highest standards and push the envelope even further.
Since customers are highly price-sensitive in an ultra-competitive environment, the travel and hospitality industry must compete on customer experience, 360-degree customer engagement, and top-notch customer service. In a post-COVID world, the competition and challenges for the travel industry are only going to increase. To discover that competitive edge to provide the additional value while managing challenges, travel and hospitality brands are turning to Annex Cloud as their next loyalty partner.
Customer Loyalty Platform
Refer a Friend
increase to AOV
increase to Frequency of Purchase
increase to Customer Lifetime Value
point increase to Net Promoter Score
reduction in customer reliance on OTAs
increase to referral rate