Over the last 10 years we've seen healthcare organizations become more customer centric. With this movement, we've seen healthcare organization turn to customer loyalty strategies to proactively recognize and reward their customers both B2B customers and B2C customers. While business clients want lower costs and preferential treatment, end consumers want increasing perks to remain loyal to the brand. The cost centers such as Service and Delivery are the key touch points of the customer journey to build permanent loyalty.
Today, healthcare firms require a program which can support multiple lines of business, integrate with secure and proprietary systems, and provide transactional and experiential perks. That’s where a “true loyalty partner”, who has successfully worked on these scenarios with notable healthcare brands, can be of great help. Consider Annex Cloud to be your partner.
User-Generated Content Software
increase to Average Order Value
increase to Frequency of Purchase
increase to Client Lifetime Value
increase in customer acquisition
reduction in discounting through advertising
increase to Net Promoter Score
Understanding the fundamentals of the customer journey is critical for customer retention. Read how customer journey mapping can drive loyalty in any industry.READ MORE