Annex Cloud Customer Success

Our success is measured by your success

Annex Cloud Customer Success provide expert guidance and support for a lifetime of loyalty success.

24/7 support

Leverage our technical expertise and knowledge when you need it most.

Training and development resources

Get experience, advice and resources from the best in the industry to get the most value from the platform.

Capitalize and grow with new capabilities

Be the first to know about best practices and new capabilities to remain a leader in your field.

Annex Cloud Customer Success is with you every step of the way

From our very first meeting, Annex Cloud Customer Success is committed to the ongoing optimization of your loyalty program and the success of your team.

Annual Strategy Workshop

  • Program review and strategy workshop  
  • Initiative roadmap workshop  
  • NPS/satisfaction survey 

Quarterly Business Review

  • Review past quarter performance
  • Provide initiative recommendations
  • Review member survey responses
  • Discuss loyalty trends
  • Executive check-in

Monthly Status Meetings

  • General program reporting
  • Initiative tracking
  • Post-campaign review
  • Review monthly product releases

Daily Support

  • Assigned Customer Success Manager
  • Multiple tier support model
  • Online training and documentation

Ready to get started?

Request a demo