Once your program is launched, the real fun (and work) begins. Your Annex Cloud Team is with you all the way, ensuring you and your customers get the most value out of your loyalty strategy and their experiences with your brand.
We don't stop when your solutions are implemented. Ongoing testing is a cornerstone of our service. By A/B testing key elements of your solutions—such as calls to action, user experience, and engagement email timing, we're able to ensure peak performance across your solutions.
Each product comes with its own set of reports which reflect engagement metrics and ROI data. Every action users take with our solution is registered to provide thorough and actionable data. Social actions leave a trail of data with a variety of networks providing email, gender, age range, location. You own all user data and can use it to build smarter marketing strategies.
Annex Cloud provides administrative access to all data being tracked using Annex Cloud solutions. Each customer is assigned a login to allow access to a main dashboard as well as individual reports for each of your solutions.
Your Customer Success Manager will work with you to uncover and set up any necessary customized reporting. Scheduling capabilities ensure your team receives reporting when they it need, whether it's on a weekly, bi-weekly, or monthly basis.