"By Combining Infobip‘s Cloud Communication platform and Annex Cloud's personalized loyalty solutions, we can build programs that truly provide our customers with all the right tools to create an engaging and effective Retention solution."
Al Lalani, Co-Founder of Annex Cloud
“Converting every customer into a loyal brand advocate is the holy grail in customer experience management. Infobip's global cloud communications platform with omni-channel engagement, identity/authentication, security and contact center solutions in concert with Annex Cloud’s loyalty solution can help brands realize this vision.”
Arun Kumar, Senior Director of Strategic Partnerships & Alliances at Infobip
Annex Cloud and Infobip's integrated platform aims at fostering improved customer loyalty by facilitating personalized, more relevant customer communication. With Annex Cloud's loyalty integrated with Infobip's personalized communication platform, brands can deliver contextual customer communication on promotional offers, loyalty membership status, and more via the diverse communication channels preferred by customers.
Arun Kumar, Senior Director - Strategic Partnerships & Alliances, and Sanja Buterin, Global Marketing Director, talks about some of the more key stats and data points that they saw during the rise of the Covid-19 pandemic and compare it to the changes that occurred during the market crash of 2008.
Attain improved customer engagement and boost customer retention via Annex Cloud's loyalty platform integrated with Infobip's personalized communication platform.