Market unrest, uncertainty, volatility for whatever reason is a call to action not inaction. This action requires a laser focus on loyalty and customer retention. In this current climate of social distancing, retaining your most loyal and profitable customers will be critical to your success. Therefore, we want to help you get your retention program up and running at zero cost so you can be ready to double up on your customer efforts.
* Promotional oﬀer available from April 1, 2020 – September 30, 2020. Must set-up a discovery call and get qualiﬁed by a loyalty specialist to receive oﬀer.
In this virtual DX Dialog with Alexander Atzberger, CEO of Episerver, we dive deep in how companies foster loyalty by going beyond point programs.
Boost customer retention, increase repeat purchase rates, and cultivate more resilient customer relationships.
Integrates with Episerver Commerce and Marketing Platforms.
Referral Marketing and User Generated Content solutions complement the loyalty platform by building customer advocacy and delivering valuable customer content.
B2B loyalty programs offer the flexibility companies need to serve their clients, reduce churn, and increase the ROI of their marketing dollars.
Sports & Entertainment
About B2B Customer Loyalty
Configurable Rewards Management Structure
Reward individual purchaser or a team
Rewards Designed for B2B Buyer
Invoice Deductions, Ancillary Services, Experiential Office Rewards, Office Products, Office Treats
Integrations in all Communication Channels
The ability to adapt loyalty marketing to B2B's non-linear communication channels, and communicate with wide variety of stakeholders across your team and distributors, affiliates, and partners.
Configurable Loyalty Actions
Reward your customers for things like renewals, acting as a reference, participating in customer surveys, engaging with their account managers, and interviewing for marketing content.
Goal alignment workshops are conducted with the senior management and relevant business teams to align on each team’s strategic objectives.
In the discovery phase the Customer Success team gains a thorough understanding of your customers, processes, marketing strategy, and industry landscape.
The Customer Success team works closely with your client to define KPIs, ownership, and map the customer ideal experience.
Once the team has established a solid foundation, they work to design a loyalty program suited to your client’s needs.
The Customer Success team delivers thorough documentation covering the program, business processes, marketing, technology, and program management.