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Global Privacy Is Increasingly Important

Globally there is a significant movement to protect people’s privacy. This movement is requiring companies to be good stewards of consumer data to both keep this data safe as well as give consumers a say in how a company uses their data.

Privacy is key to choosing the right loyalty vendor

What’s Contributing to the Need for a Privacy Program

Stricter Privacy Laws & Regulations

Consumer privacy laws are cracking down on how businesses collect and use customer data. These laws make sure companies don’t use a customer’s data without their consent. The General Data Protection Regulation (GDPR), a standard set by the European Union, started the privacy ball rolling in 2018 to ensure consumer data stays private and secure. Global service providers must commit to maintaining this framework for data protection to ensure optimum privacy of their client's data.

Since GDPR was enacted, other countries and states have jumped on board:

California Consumer Privacy Act (CCPA)
  • California Consumer Privacy Act (CCPA) is morphing into the California Privacy Rights Act (CPRA) to be enacted January 2023, which more clearly defines consent and covers the sharing of data
  • Massachusetts, New York, North Carolina, and Pennsylvania have consumer data privacy proposals in committee
  • Virginia, Colorado, and other states are looking at their own versions of CCPA to be enacted in 2023
  • 71% of countries have legislation, 9% of countries have draft legislation

As you can see, this can get tricky considering countries have different requirements, and laws in the U.S. vary state-to-state. The bottom line is consumers don’t want companies collecting or using their data without their permission.

draft legislation

Phasing Out of Third-party Cookies

Many companies have relied heavily on third-party cookies to implement advertising strategies. Google is planning to phase out third-party cookies 2023, leaving companies scrambling to find alternatives. Google stated, “Users are demanding greater privacy–including transparency, choice and control over how their data is used—and it’s clear the web ecosystem needs to evolve to meet these increasing demands.”. This is greatly impacting how brands collect, use, and protect consumer data.

Annex Cloud Is Committed to Privacy

Privacy and data protection require year-round vigilance, and we’re strongly committed to protecting the personal data of our customers and employees. You can be confident we can process your data in alignment with existing regulations and adapt quickly if changes are required. The Annex Cloud Privacy and Compliance team, led by our Head of Information Security, manages our privacy program, monitors its effectiveness, and is responsible for:

Formulating, maintaining, and updating our internal privacy policies

Formulating, maintaining, and updating our internal privacy policies, procedures, and tools to protect the privacy of personal data handled by employees and partners on behalf of customers

Monitoring compliance with our customer-facing privacy policies

Monitoring compliance with our customer-facing privacy policies, which are audited annually by a third party

Ensuring privacy commitments made to our customers

Ensuring privacy commitments made to our customers, partners, and employees are met

data privacy laws across the globe

Monitoring changing data privacy laws across the globe, and making necessary updates and modifications to our privacy program

Global Data Privacy

Global Data Privacy

Annex Cloud and our customers must comply with various global privacy laws and regulations. Common privacy principles throughout jurisdictions include notice, choice, access, use, disclosure, and security. Our platform is designed to allow you to achieve differentiated configurations so you can meet your country’s specific laws.

Global Data Privacy

Employees

Annex Cloud founded our privacy program on strict policies and procedures regarding access to and the use, disclosure, and transfer of customer data. The core of our privacy program is that Annex Cloud employees do not access, use, disclose, or transfer customer data unless it is in accordance with a contractual agreement or at the direction of the customer.

Compliance

Compliance

As data protection issues and global laws continue to evolve and become increasingly complex, Annex Cloud understands the importance of a privacy program Review our privacy policy to learn more about how we manage and protect our customers’ information

Privacy by Design

Privacy by Design

Our philosophy of Privacy by Design guides how we develop products and operate our services. We’ve embedded a holistic privacy program into our services, from initial design through release.

Data Transparency

Data Transparency

We provide transparency into the geographical regions where our customers’ data is stored and processed.

Security and Compliance are also key requirements for an enterprise-ready loyalty solution.

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