Group, Inc. approached Annex Cloud looking for a way to improve customer interactions online with Questions & Answers. They took advantage of Annex Cloud’s expertise and pre-built product integrations with Kibo to quickly implement a solution.
Check out the interview with Group’s Director of eCommerce and Digital Marketing to learn about the best practices the Annex Cloud team brought to the table that allowed Group, Inc. to see a quick increase in customer interactions and conversions.
“Annex Cloud has provided wonderful support for the integration, design, and marketing of Questions & Answers. Their pre-integration with Kibo and expertise allowed for a truly seamless experience. The Q&A solution lets our sales team communication digitally like never before, consequently enriching our customer interactions and increasing conversions. Overall it’s been a fantastic experience.”
Andy Brazelton, Director of eCommerce and Digital Marketing at Group, Inc.
“Jake’s (customer success manager) role was really a best practice consultant and then a Kibo product SME that allowed us to make sure that the Annex Cloud product could be maximized once it was integrated into Kibo.”
“Because of how public facing Al Lalani, Annex Cloud’s Found and Cheif Strategist, our exposure to him from a selling standpoint was always fantastic. He lives, breathes, and sleeps loyalty and customer interactions. As a consultant and SEM around Q&A, he was very impressive with the knowledge he was able to share with us.”
“The design team did a fantastic job at taking our brand and our template designs and bringing it into the product detail pages with the Q&A product.”