Analyzing Customer Experience and Tips to Improve It

by Natasha Ambavle |

Analyzing Customer Experience and Tips to Improve It

customer experience is

Have you ever changed your broadband or telecom service provider because of the lousy services they offered? or Have you avoided a spa or restaurant that was poorly managed and had unprofessional staff? The answer to both these questions is most likely – Yes! According to Microsoft, “90% of Americans use customer service as a … Read more

Omni-Channel Loyalty Drives Customer Experience

omni-channel loyalty

We all know that the purchase cycle doesn’t always begin and end in one place. When guiding your customers through a purchase, are you reaching them at every possible touchpoint? A consumer may first encounter your product on Instagram, research similar items on different websites, and then make their purchase in-store. Between each of those … Read more

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