We cross many significant points on our road to success. On the road to success we set goals, attain goals, set new goals. We tap people to help us along the way. As we reach those goals we celebrate our successes together. At Annex Cloud, with the help and support of our clients and partners, we’ve recently hit one of these success milestones. We received the highest scores possible in 15 criteria in The Forrester Wave™: Loyalty Solutions, Q2 2021, including loyalty management, user experience, execution and innovation roadmap, company performance, and integration and partnerships. This makes us feel honored and proud.
If you haven’t been a part of one of these evaluations, let me share why this is important. Forrester is a trusted research and advisory company that customer-centric organizations tap to accelerate growth. Their research comes in the form of a series of reports. Their NowTech report covers a full technology category. Then, homing in on the top of the category, to understand the most significant providers, the Forrester Wave report is where these are evaluated.
The Forrester Wave™: Loyalty Solutions Q2 2021 evaluated the 14 most significant loyalty solutions providers against 28 criteria groups into three categories current offering, strategy, and market presence. The 2021 report is different than the previous set of Wave’s. The previous wave was actually broken into two waves – a technology wave and a hybrid (tech and services) wave. This report combines loyalty technology and services, where those with a full services suite (or hybrid solutions) carry more weight than those with limited services focused more on technology.
Annex Cloud’s Loyalty Experience Solution, Our Partners, Our Clients and Their Customers are One
Focused on being better together, Annex Cloud, our partners, and our clients are working together symbiotically for the greater good of our clients’ customers. As savvy, sophisticated organizations who understand the importance and the impact that customer retention and loyalty can make on an organization we’re focused on delivering a world-class solution that enables our clients to become beloved by their customers.
Over the last few years, we’ve exceeded a few goals:
Annex Cloud, Technology Rules
We believe the Forrester Wave research optimizes our vision. A vision built on anticipating the future needs of our clients and their customers:
Take it directly from our customers:
“…all of the customer reference interviews we conducted cited Annex Cloud as a great partner, calling out its listening skills and advocacy. One client stated, “We feel like it has our best interest in mind as we work together.” Another said, “If I were to work for another company, I would want to work there. It seems to have a good working relationship with its internal teams.” The Forrester Wave reported.
Annex Cloud, Most Extensible
With the strongest most extensible, partners supported, comprehensively integrated, customer experience enabled solution, both Annex Cloud and our clients see YOY growth. Our success directly reflects our clients’ success. We’re proud and humbled to be included in this Forrester evaluation, and for the support of our savvy customer-centric clients and partners.
To learn more about the Annex Cloud Loyalty Experience Solution, visit: annexcloud.com to request a demo. We’re just getting started! We can’t wait to partner with you to drive your YOY success too.