Looking for an Answer: Incentivizing Customers to Contribute to Your Questions & Answers Platform

by Grace Miller |

Looking for an Answer: Incentivizing Customers to Contribute to Your Questions & Answers Platform

questions and answers

When you have a Questions and Answers platform on your site, it’s worthless unless you actually get people to, well, answer the questions. Over 50% of millennials utilize user-generated content (UGC) to inform their purchase decisions about major electronics, cars, major appliances, and more. Furthermore, UGC like Questions and Answers or Ratings and Reviews is … Read more

Q&A: Increase Customer Engagement With Multiple Answer Sources For Authenticity

Questions and Answers

Retailers and manufacturers are adopting Questions and Answers (Q&A) software because they see a huge increase in product- and company-related questions coming from their customers. Q&A increases conversions by allowing your product experts to provide instant answers to questioning customers.  Unlike traditional customer service, Q&A provides a display of product knowledge offering instant gratification and … Read more

5 Ways Social Commerce Improves The Customer Experience

online shopping cart 2 sq

For a brand, providing your shoppers a memorable customer experience is crucial to keep them coming back and attracting new shoppers. There are many ways give them a great experience with your brand, however, with social media being an incredibly powerful communication tool, integrating social commerce into your marketing strategies is the most unique and … Read more

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