Annex Cloud Continues to Transform to Exceed Client Needs. Learn about the Latest Developments to Loyalty Experience Manager.
by Rohan Ahire | January 27, 2021 | Customer Engagement, Customer Loyalty, Other, Ratings and Reviews

With the launch of Loyalty Experience Manager™, we are constantly adding enhancements to our solution to continue to exceed our clients’ needs and their customers’ expectations. Take a quick look at what’s new with the Loyalty Experience Manager.  RFM Dashboard V3: We have released the Recency Frequency Monetary value dashboard in V3.  Enhancement to Leaderboard suite of APIs: With this new API, we Read more…

The New Look of Loyalty, Making Loyalty Easy for B2B & B2C Growth
by Rohan Ahire | January 26, 2021 | Customer Engagement, Customer Loyalty, Other

For years, I’ve heard marketers tell me – “Loyalty is hard.” “Loyalty takes time”. “Loyalty is too expensive”. “Loyalty is too difficult to get approved by my CFO”.  For years, loyalty has been anything but “easy”. Now it can be. & Now it should be. Organizations need to be using loyalty concepts and loyalty technology in order to deliver on Read more…

3 Customer Loyalty Predictions for 2021

Priority shift within organizations There are many changing forces in the world today. Across the globe, people are changing behaviors. Many are being more astute when it comes to being financially responsible. Many are focusing on doing good for others and the planet.  These new mindsets are changing the way people make purchase decisions. These mindsets apply to both, us Read more…

Your Customers Priorities Are Changing, Are your Customer Experience Strategies keeping up?

News flash. Consumer behaviors have changed!  The obvious, being locked down consumers have turned apps and eCommerce to survive.  Organizations have met this by creating new websites, new apps, new services: curbside pick up and delivery.  But have you considered the other ways people are changing their purchase behaviors and priorities? Do you understand these changes? And, more importantly, have Read more…