Loyalty By the Numbers: Top 63 Customer Retention Statistics for 2022

by Tracy Chaplin |

Loyalty By the Numbers: Top 63 Customer Retention Statistics for 2022

Customer Loyalty Retention Strategies

Now is the time to reassess your business strategy and invest in your most important asset—your customers. Download our guide on Breaking Through Market Barriers: The Power of Customer Retention This guide is designed to give you insights on: Why your brand’s marketing budget and an effective loyalty program are more important than ever Provide … Read more

Customer Experience—Taking It Personal

The Evolution of Customer Experience

We all know how significant customer experience is and how it’s the most important factor that influences purchase decisions. We’ve been talking about customer experience for more than a decade now. Almost every business today has a keen focus on enhancing customer service but beyond that we’re not so sure. So, what distinguishes leaders from … Read more

Take Charge of Consumer Relationships with Financial Services Loyalty

Financial Services Loyalty

Consumers have more payment options than ever before—and a mere 30% use a single source for all their financial needs. Most spread their payments and other financial needs across a wide range of providers. Incumbent banks are suffering from eroding economics and fading customer relationships as more consumers engage with newer digital offerings. Neobanks and … Read more

How Loyalty Can Help You Shift Automaker and Dealership Success into High Gear

Automotive Customer loyalty program

Can you hear that? It’s the fundamental shift in how consumers are now buying cars. In response to the pandemic, consumers were quick to steer their car shopping online. Frost & Sullivan report that for automakers 72 percent of customer interactions are digital and dealerships are now often the last stop. Test drives are increasingly … Read more

Top 3 Challenges Today’s Businesses Face and How to Solve Them

Customer loyalty technology

Customer loyalty technology and retention strategies have existed for a long time. Businesses embraced these in a big way throughout the 2008/2009 recession, in part because focusing on existing customers is one effective way for organizations to weather uncertain times. Since the recession, companies have continued to implement loyalty solutions, yet many are still uncertain … Read more

Annex Cloud Named in Forrester’s Now Tech: Promotions and Offer Management Providers, Q3 2021

Offers And Promotions Management

Annex Cloud is proud to be part of Forrester’s Now Tech: Promotions and Offer Management Providers, Q3 2021 report. Annex Cloud’s sophisticated Promotions and Offer Management functionality is powered by our Rewards and Incentive Engine. This engine provides marketers with a flexible platform to create attractive incentives that can be used within or without a … Read more

Redefining Your Brand Image through Omnichannel Marketing Strategies

According to Omnichannel Marketing Automation Statistics by ClickZ “Omnichannel campaigns saw an 18.96% engagement rate, while single-channel saw just a 5.4% engagement rate.” The report also states that omnichannel campaigns produce a 250% higher rate of purchase frequency than most single-channel campaigns and offer 90% higher customer retention rate than the latter as well.” The … Read more

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