Why Are Satisfied Customers Not Loyal?

by Natasha Ambavle |

Why Are Satisfied Customers Not Loyal?

One of the most common problems brands face in 2021, is customer attrition. According to Deloitte, in global markets, the churn rate is as high as 30%. The reasons for a high customer attrition rate could be many, but the most common reason is lack of loyalty. You may receive a high score on your … Read more

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