Exploring The Best Travel Loyalty Programs Designed to Boost Customer Retention
by Deepak Nautiyal | November 10, 2020 | Airline loyalty, Customer Engagement, customer journey, Customer Loyalty, Hotel Loyalty

With the year 2020 proving devastating for the world’s economy due to COVID19 outbreak, the travel industry is indeed the one to be the worst hit by the pandemic. Travel loyalty programs being the key to retaining travel industry customers, companies in this business vertical can consider getting back on track by implementing robust travel loyalty solutions. In this blog Read more…

5 Reasons Why Community Loyalty Programs Are Crucial
by Deepak Nautiyal | | Customer Engagement, customer journey, Customer Lifetime Value, Customer Loyalty

The influential role community loyalty programs play in fostering customer retention is just not easy to overlook. Though community loyalty programs work in conjunction with existing loyalty programs, these carry incredible potential to add new touch points to your loyalty program framework, thereby allowing you to reinforce your relationships with your customers. Let’s explore in detail the role and benefits Read more…

A Comprehensive Guide to Customer Loyalty Cards
by Deepak Nautiyal | | Customer Engagement, customer journey, Customer Lifetime Value, Customer Loyalty

Fostering customer loyalty in this fierce industry competition has become one of the most significant topics in the current business era, especially when it comes to enhancing customer retention. Customer loyalty cards as distinctive instruments of loyalty program enable brands to deliver a seamless loyalty program participation experience to customers. In this blog post, we will take a comprehensive overview Read more…

5 Reasons to Include Customer Retention Strategies in your Core Business Strategy
by Deepak Nautiyal | October 28, 2020 | Customer Engagement, customer journey, Customer Loyalty

As per a survey, “80% of a company’s future revenue would come from 20% of its existing customers“. This vital customer retention statistics highlights the significance of implementing customer retention strategies for businesses. Besides boosting your business revenue, customer retention really helps to enhance your customer’s lifetime value in the longer run, which makes deploying customer retention solutions and strategies Read more…

Optimizing Customer Loyalty Solutions for Digital Markets
by Aziz Hamid | October 26, 2020 | Customer Advocacy, Customer Engagement, customer journey, Customer Loyalty, ROI

“Going digital” in 2020 is not just an exercise to be discussed later, but a mandatory requirement if businesses want to survive and thrive in a competitive environment. Especially in a pandemic-hit world, traditional brick-and-mortar businesses realized how important it is to be digitally established. In fact, many companies have thrived by putting all their focus on their digital activities. Read more…

Loyalty Is a Leading Factor in Commercial Success
by Aziz Hamid | | Customer Engagement, customer journey, Customer Loyalty

“There is a huge difference between a satisfied customer and a loyal customer.” -Shep Hyken Good companies become great companies with customer loyalty. Many studies have linked customer loyalty to be directly proportional to profitability. Companies who have profitably sustained themselves for decades do not tinker with their core competencies too much. They prefer going deep, rather than spreading their Read more…