Make Customer Gratitude Part of Your Brand DNA

“Take the time to appreciate what you have, before it becomes what you had.” – Tommy Wyatt When it comes to improving customer retention, your brand should be intentional about making your customers feel appreciated. There’s a reason why almost 68% of customer retention loss happens when dissatisfied customers feel nobody cares for them. Demonstrating gratitude not only strengthens your relationship Read more...

Maximize Customer Lifetime Value with Personalization
by Bistriti Poddar | July 30, 2020 | Customer Engagement, Customer Lifetime Value, Customer Loyalty

In an increasingly competitive market, you must focus on improving the customer experience in order to gain incremental revenue. These days, customers are savvy and they know what they want. In fact, they demand it.  Improving customer experience for such savvy customers is no easy feat and a personalized shopping experience is something everyone expects these days. It has never Read more...

Mobile App Retention and Engagement Accelerate Growth
by Bistriti Poddar | July 28, 2020 | Customer Engagement, Customer Lifetime Value, Customer Loyalty

What’s the most important metric that provides real insight into the success of your mobile application? Mobile app engagement and mobile app retention. This shows how valuable your app is in the eyes of the user. This also enables you to gauge what’s working and what isn’t so that you can make necessary improvements to engage your customers and increase Read more...

Use AI to Engage and Retain your Most Valuable Customers
by Bistriti Poddar | July 23, 2020 | Customer Engagement, Customer Lifetime Value, Customer Loyalty

Dave Waters said, “Artificial Intelligence is the future and the future is here”! According to reports, almost 85% of customers’ relationship with a brand will be carried out without human interaction in the next 5 years, which is why companies across the world are fast leveraging Artificial Intelligence (AI) to significantly enhance engagement and customer experience. How can you retain customers in Read more...

Meeting Customer Needs and Expectations Drives Customer Retention and Loyalty
by Bistriti Poddar | July 16, 2020 | Customer Engagement, Customer Lifetime Value, Customer Loyalty

According to a report, almost 76% of customers expect companies to understand their needs and expectations.  It’s an indisputable fact that without paying attention to what your customers truly want, no business will last very long. Customers are very quick to jump ship if you are not prepared to readily meet their changing needs and expectations. According to a study by Read more...

Drive Retention and Win Customer Loyalty with Empathy
by Bistriti Poddar | July 8, 2020 | Customer Engagement, Customer Lifetime Value, Customer Loyalty, Other

True, there are channels, content and technology to reach out to your existing customers or potential prospects, but making an authentic and emotional connection with them has never been harder. In a booming marketplace, understanding what makes your customers tick is essential to the success of your business. According to research, 80% of companies believe they deliver superior customer experience Read more...