Why Loyalty May Be Just the Thing to Breathe New Life into Healthcare
by Rohan Ahire | July 13, 2021 | Advocate Marketing, Client Retention, Customer Engagement

The pandemic forced consumers to see healthcare differently. Patients today want a richer experience based on “know me, engage with me, educate me, and take care of me”. They want a healthcare partner. Patients also are seeking out new ways to get care and telehealth has accelerated the need to integrate in-person and virtual care. The acceleration of digital care Read more…

Strategic Advantages and a Playbook to Improve Customer Retention
by Natasha Ambavle | May 31, 2021 | Client Retention, Customer Retention Strategies

  Imagine collecting seashells from the shore, putting them in your beach bag, then returning home to find the bag was torn, and you were left with nothing! As a company, if you have faced a similar predicament of securing new customers through expensive marketing strategies and failing to retain them, you’ve wasted important time and resources to obtain new Read more…

Lessons in Marketing – Customer Loyalty and Customer Retention
by Natasha Ambavle | May 26, 2021 | Client Retention, Customer Loyalty, Customer Retention Strategies

At first glance, you would assume that customer loyalty outweighs customer retention. Who doesn’t want a strong set of loyal customers? Retaining customers may seem less important compared to having loyal customers, but what most fail to understand is that customer retention is a very important stage that leads to customer loyalty. How can you expect to have loyal customers Read more…

Retain More Customers in 2021
by Natasha Ambavle | May 11, 2021 | Client Retention, Loyalty Program

Imagine spending thousands on marketing campaigns and strategies to acquire new customers every year…and then routinely losing these customers to competitors or a new trending product in the market! Each year, companies across various sectors allot a whopping figure solely for customer acquisition. But to make the most of this investment, a company must have an effective customer retention strategy Read more…

Client Retention and Strategies for 2021-22
by Natasha Ambavle | April 21, 2021 | Client Retention, Customer Retention Strategies

Brands and companies across the world are focusing more on client retention programs as compared to customer acquisition. Ever wondered why? The answer is simple. Repeat purchases are cost-efficient, and more importantly, they promote brand loyalty. Loyal customers have a high customer value and are an asset to any company. They spend more on the brand in their lifetime than Read more…