Natasha Ambavle
Brands and companies across the world are focusing more on client retention programs as compared to customer acquisition. Ever wondered why? The answer is simple. Repeat purchases are cost-efficient, and more importantly, they promote brand loyalty. Loyal customers have a high customer value and are an asset to any company. They spend more on the … Read more
According to PEW Research Center (a nonpartisan fact tank), “26% of US adults are almost always online. They’re part of the 77% of US adults who go online daily.” So what does this vast population consume online? The answer is simple – content. Content can range from blogs and newsletters to videos, images, or podcasts. This … Read more
In October 2019, Target introduced a new loyalty offering –The Target Circle. In 2020, The Target Circle celebrated its first anniversary with over 80 million members! The statistics are astonishing, and we’re certain they have already piqued your interest. So what exactly is Target’s loyalty program? What was its impact, and why was it successful? The … Read more
A few years ago, almost every other person in the US had a COSTCO, Starbucks, or some other membership card from retailers across the country. While most physical cards were replaced with virtual cards, the concept remains and is only gaining momentum – and they provide incredible value to both the brand and its customer. … Read more
In this article, we’ll scrutinize Sephora’s loyalty program, its latest update, how it works, and why it works. The Beauty Insider Initiated in 2007, The Beauty Insider was designed to offer a sense of exclusivity to its loyal customers. The program is updated from time to time in order to stay relevant and offer better … Read more
For any business to grow and flourish, it requires constant and unwavering support from its customers. A one-time purchase isn’t enough to create a strong brand following, let alone continue in the market for a long time. To create a strong brand identity and ensure maximum customer retention, brands need to engage with their customers … Read more
So, Larry goes out to the market to buy a washing machine. Seller A offers Larry “The best washing machine in town,” with good horsepower and a sleek new design. Seller B offers Larry a smartly designed, German-engineered washing machine, with 5 HP, 14 lbs. capacity, and one year warranty. Which machine do you think … Read more
Ever wondered why some brands have a set of devoted customers who stay loyal to their products, even across their various brand extensions? It’s because these customers are emotionally connected with the brand and aren’t swayed by competitors’ promotional offers or marketing tactics. Loyal customers can also develop into organic brand ambassadors that promote their … Read more
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