Referral Program Request

1. Referral
    Request

Tap into your customers' communities by offering them incentives for referring your brand and products to their friends. Add referral requests to various channels including email, in-store, app integration, and on your website. Experience-backed best practices and flexible strategies help you request referrals whenever your customers are most likely to participate including when they’re shopping on your product pages, after they’ve received a product they’ve ordered online, or after they make a purchase in your store.

1.
Referral Request

Tap into your customers' communities by offering them incentives for referring your brand and products to their friends. Add referral requests to various channels including email, in-store, app integration, and on your website. Experience-backed best practices and flexible strategies help you request referrals whenever your customers are most likely to participate including when they’re shopping on your product pages, after they’ve received a product they’ve ordered online, or after they make a purchase in your store.

2. Referring and
    Sharing

Once a customer has seen or clicked on a referral call to action, they start the process of sharing your brand with their friends. Depending on your program design and the channels you’re utilizing, your customers can provide their friends’ email addresses, connect via social media, share a unique referral code in person, or share via deep app linking.

Referring and Sharing

2.
Referring and Sharing

Once a customer has seen or clicked on a referral call to action, they start the process of sharing your brand with their friends. Depending on your program design and the channels you’re utilizing, your customers can provide their friends’ email addresses, connect via social media, share a unique referral code in person, or share via deep app linking.

Referral Program Notification

3. Referral
    Notification

When customers make online referrals a notification will be sent to their friends depending on the channel. From this, the referred customers can click back to your site. Referral notifications can be customized and triggers can be implemented to remind referred customers and alert referrers when their friends have completed a required action.

3.
Referral Notification

When customers make online referrals a notification will be sent to their friends depending on the channel. From this, the referred customers can click back to your site. Referral notifications can be customized and triggers can be implemented to remind referred customers and alert referrers when their friends have completed a required action.

4. Referral Action

When your customers refer their friends, you can require different types of referral actions depending on your goals. For example, if brand awareness is your goal you can reward customers for just referring friends via email. But if increasing conversion is the goal, you can require the referred customer to make a purchase before anyone receives a reward.

Referral Action

4.
Referral Action

When your customers refer their friends, you can require different types of referral actions depending on your goals. For example, if brand awareness is your goal you can reward customers for just referring friends via email. But if increasing conversion is the goal, you can require the referred customer to make a purchase before anyone receives a reward.

Referral Reward

5. Referral Reward

Customize your referral rewards with incentives your customers will respond to. You can offer anything from coupons to loyalty points, products, and 3rd party gift cards. Once the referrer and the referred customers have completed the required actions you can send them their reward via email, social media, or through your app.

5.
Referral Reward

Customize your referral rewards with incentives your customers will respond to. You can offer anything from coupons to loyalty points, products, and 3rd party gift cards. Once the referrer and the referred customers have completed the required actions you can send them their reward via email, social media, or through your app.

6. A/B Testing and
    Optimization

Built-in A/B testing, comprehensive reporting, and regular strategy sessions with your Customer Success Manager help continuously improve the performance of your referral marketing program, and adjust and adapt as your business grows and needs change.

Referral Program Optimization

6.

Built-in A/B testing, comprehensive reporting, and regular strategy sessions with your Customer Success Manager help continuously improve the performance of your referral marketing program, and adjust and adapt as your business grows and needs change.