Our ongoing support extends to both the technical aspects as well as reporting
and monitoring of your solutions.
Your team will schedule performance reviews at your desired interval whether that's monthly or bi-weekly to ensure all your data is being tracked accurately.
We ensure your newly implemented solutions are working properly with UATs at launch as well as 2 weeks post-launch.
We also continue to monitor the functionality of your solutions with monthly UATs.
Your team will schedule time to review the performance of your solutions and align on future expectations. This is also an opportunity to discuss enhancements and strategy adjustments as your business grows.
We understand that technology isn’t always perfect which is why we have 24/7 support for all identified issues. Tiered support levels ensure your issues are escalated efficiently and are quickly resolved.