B2B Loyalty Programs: Give Clients That Extra Incentive
by Eliza Fisher | November 8, 2016 | Customer Loyalty | 1 comments

Business to business (B2B) companies are highly dependent on loyalty, perhaps even more so than your standard business to consumer firm. Because so many B2B purchases have lengthy purchase cycles that require significant sales effort, if customer loyalty were to fall by the wayside, tons of these companies would become completely unprofitable. That's why B2B loyalty programs are quite often Read more...

UGC and Loyalty: The Secret to Multi-Pronged Engagement Success

A loyal customer is someone who doesn’t let his favorable buying behavior towards a particular brand get affected under any circumstances. Come what may, he remains with that brand. Now, it’s obvious that he will provide high lifetime value to the brand through his purchase and repurchase. And via loyalty programs, they brand may reward him to thank his loyal Read more...

CPG Loyalty: Key Challenges and Solutions
by Prasad Dhamdhere | November 4, 2016 | Customer Engagement, Customer Loyalty, Omni-Channel | 0 comments

The consumer packaged goods (CPG) industry is huge. In the United Sates alone this year’s CPG sales have already amounted to about 769.7 billion U.S. dollars.  To build any loyalty program or CRM setup, it’s necessary to capture and store consumer purchase data, designing a value proposition and maintain a dialogue with your customers. No doubt, it poses a challenge Read more...

Loyalty for Luxury Shoppers: A Game of Perks
by Prasad Dhamdhere | October 25, 2016 | Customer Loyalty | 0 comments

The very concept of luxury carries the undercurrent of being rare. It’s something that is not like anything other and thus it’s an odd man out…a distinctively different that the rest of the others. That’s precisely why the luxury brand has to uphold that image. And this key point was the main reason that gave rise to the conception that customer Read more...

Footwear Marketing Update: Zappos and Aldo Enhance Loyalty, CX
by Prasad Dhamdhere | October 13, 2016 | Customer Engagement, Customer Loyalty, eCommerce, Omni-Channel | 0 comments

The shoe industry, in fact, the fashion industry as a whole, is revamping itself to be as close to the needs and requirements of customers as possible. Two of the biggest players in the shoe game are making big changes. Let's take a look at these developments in footwear marketing. Zappos Launched Its First-Ever Loyalty Program  Zappos, an online shoe and clothing Read more...

6 Vital Holiday Retail Drivers for 2016
by Prasad Dhamdhere | October 11, 2016 | Customer Loyalty, eCommerce, Omni-Channel, Social Media Marketing, User Generated Content, Visual Commerce | 1 comments

The holiday shopping season is just a few weeks away. All retailers, including you, will be immersed in the gigantic preparations to make this holiday season a real treat for your customers. But all those preparations may fail to yield great results if they are not in line with what customers actually want and which trends are expected to hit Read more...